email@example.com using the following format;
Isolator serial number
Where the unit was purchased from
Date of purchase (approximate)
Description of the assistance required
If photographs are being sent, keep the number of images and the image resolution
to a minimum
If video is being sent please upload to a cloud storage location and send us the
link. Do NOT send the video file directly.
If the answer to your question can be found in the instruction manuals please do
not be offended if we direct you to them. Our aim is to provide quality support to
everyone who needs it, so we need to be as efficient as possible
If you still require assistance after reading the relevant section then please email
back and we will give further support.
Telephone technical support is by appointment only. If the support engineer believes
that a telephone call will solve the problem in the fastest way then they will call
you. We work this email-first support for many reasons;
These products include wiring which is extremely difficult to describe by telephone
but very easy to describe by a diagram.
Keeping support on emails makes it searchable and accessible for your future support.
Our support engineers help tens of customers every day and could not possibly remember
every telephone call, but they can easily search emails to find your previous support.