Please email email@example.com using the following format;
Induction Packages Support
Where the parts were purchased from
Date of purchase (approximate)
Description of the assistance required
If photographs are being sent, keep the number of images and the image resolution
to a minimum
If video is being sent please upload to a cloud storage location and send us the
link. Do NOT send the video file directly.
Telephone technical support is by appointment only. Our aim is to provide quality
support to everyone who needs it, so we need to be as efficient as possible. If the
support engineer believes that a telephone call will solve the problem in the fastest
way then they will call you. Keeping support on emails where possible also makes
it searchable and accessible for your future support. Our support engineers help
tens of customers every day and could not possibly remember every telephone call,
but they can easily search emails to find your previous support.