Contact Technical Support

Support for startup calibrations (maps) : support@omextechnology.com using the following format;

Title

• ECU serial number and / or wiring harness serial number

Text

• Name
• Telephone number
• Where the unit was purchased from
• Date of purchase (approximate)
• Engine type
• Engine capacity (approximate)
• Expected power output
• Injector flowrate
• Coolant temperature sensor part number
• Air temperature sensor part number
• Crank sensor part number and trigger wheel pattern (only if not standard to the engine)
• MAP sensor part number (forced induction or NA “MAP for load” only)
• Maximum boost pressure (forced induction only)
• Any auxiliary features you will be using
• If a 710 ECU, your wiring schematic (i.e. which outputs and inputs are used for which function)

Post-sales support, general : support@omextechnology.com using the following format;

Title

• ECU serial number and / or wiring harness serial number
• Dyno operators only. If you have a vehicle on the dyno and need urgent support, add the word URGENT to the title.

Text

• Name
• Telephone number
• Where the unit was purchased from
• Date of purchase (approximate)
• Description of the assistance required
• Was the unit previously working correctly or is this a fault on a new installation

Attachments

• ECU calibration should be included where appropriate
• If photographs are being sent, keep the number of images and the image resolution to a minimum
• If video is being sent please upload to a cloud storage location and send us the link. Do NOT send the video file directly.

If the answer to your question can be found in the instruction manuals please do not be offended if we direct you to them. Our aim is to provide quality support to everyone who needs it, so we need to be as efficient as possible

If you still require assistance after reading the relevant section then please email back and we will give further support.

Telephone technical support is by appointment only. If the support engineer believes that a telephone call will solve the problem in the fastest way then they will call you. We work this email-first support for many reasons;

• Omex products often have computer files associated that can only be shared by email.
• Omex products often include wiring which is extremely difficult to describe by telephone but very easy to describe by a diagram.
• Keeping support on emails makes it searchable and accessible for your future support. Our support engineers help tens of customers every day and could not possibly remember every telephone call, but they can easily search emails to find your previous support.